Our approach is based on clear and thorough communication from the outset to ensure you gain an extensive understanding of our products and capabilities. Clear communication ensures that both we as the vendor and you as the customer can be sure that our software is the correct solution to meet your needs, before entering into a contract.
Spectra QEST's products incorporate extensive functionality that can be configured to operate in line with your business requirements. At the outset of a project one of our experienced software implementers, who understands your industry and can accurately and efficiently interpret your business requirements, will work with you to plan the configuration, integration, deployment and adoption of the solution in your organization.
The outcome of the Project Scoping phase is a detailed plan that covers the product configuration, and customization (if required), interfacing needs, deployment approach and resourcing requirements. This is a critical step in helping identify and eliminate potential risks from the project and providing a realistic time schedule and costs.
For large implementations, Spectra QEST is able to embed one of our specialist software implementers within your organization for the duration of the planning and deployment stages. This can help overcome your organization’s resourcing constraints by providing a dedicated, experienced specialist who focuses on your software implementation project, ensuring that your personnel are coordinated appropriately and that you have the necessary resources to achieve a timely, efficient and successful project outcome.
Spectra QEST provides thorough training for your staff to facilitate the correct and most efficient use of the software. Training can be provided on a one-on-one basis or in a classroom style format. Customized training courses based on your organization's workflows can be developed for all levels of staff including technicians, administration personnel, laboratory managers and expert users.
Upon the successful completion of your software implementation, Spectra QEST offers maintenance services. Our software engineers are constantly working to maintain and upgrade our products to provide additional functionality and improvements. Customers can have access to the latest builds and functionalities to provide ongoing benefits.
Contact us today to see how Spectra QEST can deliver a solution for your business.Contact us