Professional Service Industries, Inc.
PSI had been searching for a replacement for its 20-year-old technical reporting system for almost ten years. What we found with Spectra QEST and the QESTLab solution was more than just a state of the art laboratory management and reporting system. We found a new business partner.
From the beginning, our relationship with Spectra QEST has been different. We didn’t deal with a salesman with a limited knowledge of their product and our services. We worked directly with Dirk Janek, Executive Director, Technology & Delivery. Dirk took the time to listen and understand our concerns and came back with a proposal that included significant modifications to the QESTLab system that were essential in meeting our business needs.
After the sale, Dirk has remained as a key member of our project team. He worked side by side with us to develop our project plan and key measures of success. As we moved to the deployment phase of the project, Spectra QEST provided two individuals from Australia with extensive technical knowledge of the software. These individuals are imbedded in our deployment teams and have become invaluable resources in helping us overcome the obstacles of change.
With the help of the entire Spectra QEST team we are reaching our goals of improving our Quality, Efficiency, Standardization, and Technology and building a strong foundation that can support profitable growth for years to come.
Chief Financial Officer
Professional Service Industries, Inc.
Professional Service Industries, Inc. (PSI) is one of the United States’ largest consulting engineering and testing firms, operating around 90 laboratories US-wide.
Distinguished as a leader in environmental consulting, geotechnical engineering, and construction testing services, PSI is recognized in the USA as an expert firm in several disciplines, including construction services, materials testing, roof consulting and asbestos management.
McGraw-Hill Construction’s Engineering News Record (ENR) ranks PSI as one of North America's largest consulting engineering firms. It is also one of the oldest, having commenced operations over 100 years ago. Today PSI employs thousands of skilled personnel in around 100 offices across North America.
Some time ago, PSI recognized the tremendous benefits a top-shelf, specialist construction materials and soils Laboratory Information Management System (LIMS) would bring to the business. The firm has experienced some of these benefits following the internal development of FOS, a custom software system for the management of field and office data.
FOS was used successfully for a number of years in many of the PSI offices, but as is often the case with custom, internally developed systems, it was expensive to maintain, was missing some important LIMS features and had limited coverage of the test methods performed by PSI in its laboratories.
Following an international search, the QESTLab system was selected as the platform of choice moving forward.
PSI commissioned Spectra QEST to analyze its operations and report back on how best to implement the software, what integration would be required and what additional development would be necessary to meet the requirements of such a large implementation.
Spectra QEST was also asked to contribute specialist resources towards the project management, training and roll out requirements of the project. As a result, two of Spectra QEST’s engineers were sent to work on the project on a full time basis out of PSI’s headquarters in Chicago.
PSI is a dynamic company continually expanding. QESTLab has been deployed in around 90 laboratories throughout the US.
Spectra QEST believes that this is the largest construction materials and soils testing LIMS implementation in the world, based on a non-custom, commercially available system.
For more information on PSI, visit the company's website at www.psiusa.com.